4.3/5

Privacy policy Wowgood

Wowgood cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Wowgood. The starting date for the validity of these conditions is 21/02/2020, with the publication of a new version the validity of all previous versions is canceled.

This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us with.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.

Web store software

Shopify

Our webshop has been developed with software from Shopify, we have chosen Siteground for our web hosting. Personal data that you make available to us for the benefit of our services will be shared with this party. Siteground has access to your data to provide us (technical) support, they will never use your data for any other purpose.

Shopify is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Shopify

Our webshop has been developed with software from Shopify, we host our webshop on a server under our own management. We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures consist in any case of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Web hosting

Shopify

We purchase web hosting and e-mail services from Shopify. Shopify processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services.

These are not personal data. Shopify has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Siteground is obliged to observe secrecy on the basis of the agreement.

E-mail and mailing lists

Klaviyo

Our website uses Klaviyo, a third party that handles the email traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Klaviyo servers. Klaviyo will never use your name and email address for its own purposes. You will see the "unsubscribe" link at the bottom of every e-mail that is sent automatically via our website. If you click on this, you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. Klaviyo reserves the right to use your data to further improve the service and to share information with third parties in this context.

Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

Paypal
We use the Paypal platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Paypal has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to provide services


Shopify Payments
We use the Shopify Payments platform to process (part of) the payments in our webshop. Shopify Payments processes your name, address and residence details and your payment details such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify Payments reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Shopify Payments will share personal data and information regarding your financial position with credit rating agencies. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Shopify Payments' services for which they engage third parties. Shopify Payments does not store your data for longer than is permitted by the legal terms.

Stripe
We use the Stripe platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to provide services


Reviews

Loox
We collect reviews via the Loox platform. If you leave a review via Loox, you are obliged to provide a name and e-mail address. Loox shares this information with us, so that we can link the review to your order. Loox also publishes your name on its own website. In some cases, Loox may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Loox. They only use this information for the purpose of inviting you to leave a review. Loox has taken appropriate technical and organizational measures to protect your personal data. Loox reserves the right to engage third parties for the provision of services, for which we have given permission to Loox. All the above mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Loox engages third parties.

Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

Invoicing and accounting

Shopify
We use the services of Shopify for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected, Shopify has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Shopify is obliged to observe secrecy and will treat your information confidentially. Shopify does not use your personal data for purposes other than those described above.


External sales channels

Instagram and Google
We sell (part of) our articles via the platforms Instagram and Google. If you place an order via these platforms, this organization will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to - other than at your request - contact you at a later time, we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations
In some cases, Bishh Fashion can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent abuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.


Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by us by other processors or third parties to the e-mail address known to us. In all probability, in such a case we can no longer continue the service, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Bishh Fashion. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies


Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service.

We use this service to keep track of and receive reports on how visitors use the website.

This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Cookies from third parties
In the event that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by email

Contact details
Wowgood

Azaleastraat 1 -II 1115DB The Netherlands E-mail: business@wowgoodshop.com

Contact person for privacy matters
Wowgood